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lumidii
Sep 23, 2008, 06:41 PM
Just a cry out for help from techies on NVS.

My hp laptop's HDD is damaged, and i'm trying to recover some data i've stored on it. It is still under warranty, and HP has sent me a replacement HDD, with vista operating system discs to follow soon.

Is there a way i can recover these files? The HP support team said the hard disk drive is damaged and will have to be replaced, and that i might be able to get some data recovered from it. It just says i should back-up the HDD, as HD failure is imminent.

I did back it up a couple of weeks before the crash, on a freecom 160GB hard drive, but i cannot access the files from my desktop after hooking up the back-up to it. All the file names have changed on the freecom backup hard drive, and i get an error message saying file type unknown if i try to open them. I did manage to open one file using adobe, and another using word. The others will not open. Could this be due to the fact my laptop had vista-business with Msoffice 2007, whilst i've got XP with Ms office 2002 on the desktop? I can't bear to think i've lost my precious docs just like that.

Any suggestions will be greatly appreciated.

Tola Odejayi
Sep 23, 2008, 06:59 PM
Can you access the files on the freecom drive from another computer with Vista business and Office 2007? Office 2007 uses a different format from earlier versions of Office.

Which other files won't open? How have the file names changed? More details are needed.

There are some free data recovery tools out there - but they usually only work where you deleted the files you want to recover and your drive is still in good condition.

Looks like your best bet may be to get a data recovery specialist involved - the problem is that they aren't cheap (could be between 500 and 1000 USD).

denker
Sep 23, 2008, 10:42 PM
Could this be due to the fact my laptop had vista-business with Msoffice 2007, whilst i've got XP with Ms office 2002 on the desktop?

...possibly the problem source might be dis, see the link===>>>! (http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en)

wat i'll like to know... wat software did you use to do the backup...one ding is certain the operating system has nothing to do with your backup problem...did you use the same backup warez to do the restoring..?

going back to my lurking mode..au revoir!

lumidii
Sep 24, 2008, 12:43 AM
Can you access the files on the freecom drive from another computer with Vista business and Office 2007? Office 2007 uses a different format from earlier versions of Office.

Which other files won't open? How have the file names changed? More details are needed.

There are some free data recovery tools out there - but they usually only work where you deleted the files you want to recover and your drive is still in good condition.

Looks like your best bet may be to get a data recovery specialist involved - the problem is that they aren't cheap (could be between 500 and 1000 USD).

SLB:
I haven't attempted accessing it from another system with vista & office 2007 as yet, but i will try that. The systems asks me to choose which program i'd like to use to open the file, so, i just keep going thru the long list of programs(word, excel, adobe, real player etc) just to see if any of them would open it, it was just by chance that i stumbled upon an original word document which i accessed from the desktop. There are thousands of files on there.

The original word doc which i managed to open had been saved in ms word 2003 compatibility format, cos it was a mandate sent to a broker in naija. I made a habit of saving all such docs in earlier versions.

The filenames have changed in that say a "wole soyinka lecture" now becomes {01EB660-B9FC-483B-A425-0119C145D14A}, this would not even play on real player; i only managed to make up "wole soyinka" from the error message that came up.

Just wanted to exhaust all other avenues before i go fork out to some recovery specialist.

One other issue is how do i make HP pay for ms-office 2007? They said my warranty only covers the HDD, and vista business os which came pre-installed originally on the laptop, i've the replacement HDD, and the vista disc is on its way to me. There was a 60day trial version of office-2007 on it, after which i paid 99 for an office-2007 suite. The problem now is the suite only allows 3x installations, and it's long been exhausted after i gave it out to friends. I still have the receipt for ms-office from argos. Can i get something towards this?

denker:
I employed the same software for the back-up, i just connected the freecom hard disk to my system and the driver got loaded somehow. I've downloaded the compatibility suites you suggested, but it hasn't solved the problem, though, it did come in handy to access some excel-2007 files retrieved online from my yahoo-mail briefcase. I'm sure it will still prove more useful in the days ahead.

ajimoh
Sep 25, 2008, 10:57 AM
Hi,

First, you say a backup was done a few weeks before the crash. How did you back it up, ex-copy or by the in-built backup utility in windows? If you had used the backup wizard, are you aware that you have to run the restore wizard to get all your data back in the normal state?

Second, if you previously had Windows Vista and Office 2007, please install Microsoft Office Compatibility pack for Office 2007 on your Windows XP/Office 2003 Laptop to make opening your 2007 documents possible. Please go to this site for the download:
http://www.microsoft.com/downloads/details.aspx?familyid=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en


Third, having read some of the useful comments here, Denker is on the ball and has pointed you to the right direction, if you are still having problem, I might be able to help you directly or suggest other solution to retrieving your lost data. Have you still got the old [crashed] HDD containing the data you backed up? If so, I may be able to recover the data for you if you are based in the UK. If not, ask any techie who has ERD Commander 2002 or 2005vi to assist you. ERD will access most damaged HD and a techie will know how to copy your data from it; the damaged HD does not have to be bootable so be rest assured.

On the MS Office 2007, you may be in luck too but I cannot possibly say how on a public forum. You could email me (http://www.nigeriavillagesquare.com/forum/abdul_1qaz@yahoo.co.uk), if you want, and I'll see how I can be of further help. Cheers.

katampe
Sep 25, 2008, 11:39 AM
Others have made good suggestions. Reading you, and the issue might be in-between an operating system and a software issue. Many softwares resident on your laptop with the damaged Hdd it appears are not duplicated on your desktop.

You might want to install some of the programs you had installed on your laptop on your desktop.But there is a caveat, if you do not have the right operating system that supports the softwares , especially if they were updated for vista, you might not be able to open the files since you need the right version of the software that you used to save to open them, and if the ones on your desktop are not compatible then there is also an issue.

Personally, I think it is not a data recovery issue you have on your hands. If it is data recovery issue, then you would be talking about the HDD, or files that you can't see on your backup storage. Interestingly, you see the files, hence it tells you there are no compatible softwares that the files were created in on your desktop that can open the files.

Before you decide to spend some money, if I were you , I would wait till I get the replacement from HP and as soon as you have the necessary operating system up and running and similar softwares re-installed, you should have the everything up and running.



Just a cry out for help from techies on NVS.

My hp laptop's HDD is damaged, and i'm trying to recover some data i've stored on it. It is still under warranty, and HP has sent me a replacement HDD, with vista operating system discs to follow soon.

Is there a way i can recover these files? The HP support team said the hard disk drive is damaged and will have to be replaced, and that i might be able to get some data recovered from it. It just says i should back-up the HDD, as HD failure is imminent.

I did back it up a couple of weeks before the crash, on a freecom 160GB hard drive, but i cannot access the files from my desktop after hooking up the back-up to it. All the file names have changed on the freecom backup hard drive, and i get an error message saying file type unknown if i try to open them. I did manage to open one file using adobe, and another using word. The others will not open. Could this be due to the fact my laptop had vista-business with Msoffice 2007, whilst i've got XP with Ms office 2002 on the desktop? I can't bear to think i've lost my precious docs just like that.

Any suggestions will be greatly appreciated.

zensa12
Sep 26, 2008, 10:14 AM
If your hard drive is physically damaged then take help of the data recovery services.For that you have to sent the hard disk to data recovery company.If data loss is logical problem then use data recovery software.I have used Stellar Phoenix data recovery (http://www.stellarinfo.com/) software helps me to recover my data.You can try this software may be it will help you to recover your data.

lumidii
Sep 26, 2008, 11:51 AM
Hi,

First, you say a backup was done a few weeks before the crash. How did you back it up, ex-copy or by the in-built backup utility in windows? If you had used the backup wizard, are you aware that you have to run the restore wizard to get all your data back in the normal state?

Second, if you previously had Windows Vista and Office 2007, please install Microsoft Office Compatibility pack for Office 2007 on your Windows XP/Office 2003 Laptop to make opening your 2007 documents possible. Please go to this site for the download:
http://www.microsoft.com/downloads/details.aspx?familyid=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en


Third, having read some of the useful comments here, Denker is on the ball and has pointed you to the right direction, if you are still having problem, I might be able to help you directly or suggest other solution to retrieving your lost data. Have you still got the old [crashed] HDD containing the data you backed up? If so, I may be able to recover the data for you if you are based in the UK. If not, ask any techie who has ERD Commander 2002 or 2005vi to assist you. ERD will access most damaged HD and a techie will know how to copy your data from it; the damaged HD does not have to be bootable so be rest assured.

On the MS Office 2007, you may be in luck too but I cannot possibly say how on a public forum. You could email me (http://www.nigeriavillagesquare.com/forum/abdul_1qaz@yahoo.co.uk), if you want, and I'll see how I can be of further help. Cheers.

I'd been getting this "backing-up" reminder repeatedly, so i just plugged in the freecom HD into my laptop, and the driver got loaded, and i got a message saying it was complete. So, yes, i used the back-up wizard on windows. But, how do i go about the "restore wizard" you mentioned? When will i have to do this? Is it after replacing the HDD, installing vista, and microsoft office suite? Cos, i can't do nothing on the laptop in its present state. I've had the back-up HD for about four years now, and its one of those you have to plug into a wall socket power source for it to work. It would have given me an error message if it wasn't vista compatible, wouldn't it?

I've installed the compatibility suite, as suggested by denker, on my desktop, but it still wouldn't allow me access the files on the back-up HDD. The MS compatibility suite enables me to access other MSoffice 2007 docs, but not the one on my freecom back-up HD.

HP is demanding that the damaged HDD be returned to them, but i ain't letting go until i get all my files from it, and my laptop is fully functional. A local wizkid is looking at it at mo, i'll see what he comes up with. I'll get in touch with you as per the MsOffice issue.


Katampe: Others have made good suggestions. Reading you, and the issue might be in-between an operating system and a software issue. Many softwares resident on your laptop with the damaged Hdd it appears are not duplicated on your desktop.

You might want to install some of the programs you had installed on your laptop on your desktop.But there is a caveat, if you do not have the right operating system that supports the softwares , especially if they were updated for vista, you might not be able to open the files since you need the right version of the software that you used to save to open them, and if the ones on your desktop are not compatible then there is also an issue.

Personally, I think it is not a data recovery issue you have on your hands. If it is data recovery issue, then you would be talking about the HDD, or files that you can't see on your backup storage. Interestingly, you see the files, hence it tells you there are no compatible softwares that the files were created in on your desktop that can open the files.

Before you decide to spend some money, if I were you , I would wait till I get the replacement from HP and as soon as you have the necessary operating system up and running and similar softwares re-installed, you should have the everything up and running.

I've got the replacement HDD, and the Vista biz software, i only need to get MSoffice 07 to get going. Is it after all this that i'll have to run the "restore wizard" that Ajimoh was talking about? From your response, it seems i've to ensure i get the exact version of Ms-office 2007 professional suite that i had, so, there really isn't any point downgrading to the basic or student versions. The professional suite doesn't come cheap at all.

Very useful suggestions.

lumidii
Sep 26, 2008, 01:22 PM
Err, sorry folks, i think i ran the back-up after being prompted by the Norton 360(all in one) anti-virus software. It wasn't a windows' wizard prompted back-up. Unfortunately, the Norton software has just expired a few days ago. I only had it on my laptop, and i was getting repeated reminders to extend it, so, i thought why not leave it till the last couple of days to max it out, only for the laptop HDD to go before i got there. Could this also account for me not being able to access the files on the freecom back-up HD?

I'll try to get all the softwares on the laptop, as close as possible, to what i had prior to the crash; and then see if i can get all the files back from the back-up. So, for the Norton 360 software, it's best for me to ring them up, give em the old key, and ask for an extension/upgrade.

I'm a bit clumsy when it comes to IT.

ajimoh
Sep 26, 2008, 09:56 PM
Hi,

I think it's now obvious why you cannt access the files on the Freecom backup disk: having backed up your data using Norton, you may need to do the restore with the same software.

Now, my main concern is that you don't send your damaged HD back to HP before allowing recovery people to look at it. If it has not been damaged by fire and it's standard Laptop HD, please let me have a go at it if the wiz kid is unable to get your data from it. I take it the HD is no longer bootable. I also hope your wiz kid does not further damage it or attempt to format it in any shape. There is a professional data recovery product that will access [and bootup, yes, bootup] a dead and otherwise unbootable HDs and it is platform independent.

Office 2007 Professional does cost a bit indeed but I'm sure you read my previous email on that.