Did the above title get you going? All I meant was the story of the very first time I flew with a particular airline…

 A while ago, on my way back to Lagos from London , I had to book my flight at very short notice during peak season.  I was unfazed, having decided to make a quick internet booking. Alas, once again, I had neglected to take the Naija factor into account. For those who are unaware, the equation is as follows: (Nigerian destination + credit card) x internet/ telephone reservation = 0 (mission impossible).

 Having made several fruitless attempts via the website of “the world’s favourite airline” (perhaps in their eyes Nigeria belongs to another planet) and others of that ilk, including some which quite frankly should be paying passengers to patronise their flying coffins, I began to despair. It seemed I would have to drive all the way to Heathrow Airport to be able to purchase a ticket – simply by virtue of wanting to fly to Nigeria at short notice. (I am sure NVS readers will advise me if they are aware of the same ignominy being heaped on any other destination).

Perhaps we should digress for one moment to ask, “Why Nigeria?” When I rang up to ask the reason for the embargo, a snooty voice on the telephone informed me that Nigerians are known to be hugely fraudulent and are therefore not to be trusted with credit card bookings – this despite the fact that the passenger does not disappear into thin air and eventually has to turn up at the airport with his or her passport! The tone of this “customer services agent” reminded me of one of the major reasons why Nigerians abroad often yearn to return home – sick to the stomach of being treated like the scum of the earth (or whatever planet it is they think we Nigerians come from).

Back to my story: I eventually ran out of Heathrow options and reluctantly decided to go for Gatwick, which is a lot further from where I live and has therefore not been my London airport of choice for many years. Virgin Nigeria’s website was simple and user friendly. That was a good start. The pleasant experience was heightened by the revelation that credit card details were readily accepted. And then suddenly, just as I clicked on Enter to complete the transaction… the whole thing crashed! No way of knowing if my payment had been accepted and my tickets purchased.

Frustrated and a little anxious – perhaps this was some new 419 scam? – I rang up the advertised telephone number. “We have a problem with our website at the moment and we can’t take credit card payments. But I’d be happy to take your payment over the phone.” At that point something (call it a discerning spirit), told me the polite-friendly voice was being economical with the truth, but I decided to let it pass, as long as I could get the wretched booking out of the way.

Imagine my shock the following day when I received a call back from Virgin Nigeria to say there was a problem with my credit card payment. They ran through the information I had given them verbally and “found” the address details had been incorrectly entered, which had led to the card being declined. On pressing harder, I formed the distinct impression that it was a kind of subtle screening process. Then the helpful-caring voice let it slip that in fact internet credit card bookings were not accepted at all. Which begs the question: is Virgin Nigeria – our national carrier – also discriminating against Nigerians, albeit in a slyly accommodating way?

Finally, I made it to the airport for my flight. Gatwick airport was deserted, the shops were all closed, and the only sign of life was the cleaning crews hard at work, and of course the passengers struggling with vast amounts of luggage at the Virgin Nigeria check-in desk. Feeling like a leper banished to the small hours of the morning far away from civilized travellers, I then discovered that our flight was delayed for three hours, so we would have an interminable wait until take-off at 3am. No explanation was given, and our “compensation” was limited to a miserable 5 pound voucher which we could only spend at McDonalds, since every other place was closed. (However, the pilot later informed us that the delay was due to late arrival of our plane from Lagos .)

Despite all this, I was pleasantly surprised by the demeanour of the airline staff. They were warm, and immensely patient with the endless packing and repacking many passengers were forced to do “on ground” to comply with the strict luggage requirements – one piece of hand luggage only weighing a maximum of 6kg; two pieces per passenger to be checked in weighing a maximum of 32kg each., a pretty generous allowance.

I was a little taken aback to be addressed as “dear” after getting used to the formality of being called “Madam” in Nigeria. The slightly patronising tone continued on board when we were sternly informed that if any passengers were reading a newspaper or book during the safety demonstration they should put it down and pay attention because, “Every plane is different.”

Perhaps all this is nit-picking, because we had a happy, comfortable flight, with the captain promising to take care of us, and they certainly did. The cabin crew were mostly Nigerians, with an English (female) Service manager, who kept an eye on things but generally left the others to get on with it. The atmosphere was very cordial and relaxed, which any frequent flyer knows is not always the case on board.

So, Virgin Nigeria, if you sort out your internet credit card bookings, I personally promise to defect from those Heathrow based airlines who love our money but treat us like aliens, and instead make the trek to Gatwick just to hear you call me “dear” and tuck my blanket in during the night.  

Robot  Villager

# 1 Gatwick airport was deserted, the shops were all closed, and the only sign of life...Read the full article. Posted by Robot| 08.11.2007 18:57

Exxcuzme  Villager

# 2 I have been buying my tickets to Nigeria on the Internet paying with credit card for a couple of years now from some online Agency. Some of them are advertised/link on NVS. I was able to buy a one-way ticket from Nigeria to London for a niece of my studying in the UK......normally it is difficult to buy ticket from Nigeria to UK or Nigeria with a credit card originating from the US. I bought this ticket from Yahoo Travel site. I have been unable to buy ticket on Yahoo to Nigeria unless I am willing to pay 5G or more using a credit card. Most Nigerian travel agencies here in the US have a very bad customer service. When you call them to inquire about buying a ticket, you hardly can talk to anyone right away. When you do get them on the phone it takes several days to obtain a quote. Most would not take credit cards or and your check would need to be cleared for them to issue you a ticket (would not blame them). Due to bad customer service, I have been buying my tickets online, which is cheaper and efficient than the Nigerian Travel Agencies. I dont know about flying Virgin Nigeria, i dont like waiting and the airline is known for not departing on time. Posted by Exxcuzme| 08.11.2007 22:18

salstep  Villager

# 3 I fly Virgin nigeria often. Will be flying them again in 2 weeks. The flight from the Uk have been nothing but plesant. I always get my ticket online through Opodo. No problems with card bookings there. The only downside is the fact they fly from gatwick and the in-flight entertainment is non existent. dey still dey use one projector. lol. Posted by salstep| 09.11.2007 07:58

naijaninja  Villager

# 4 .....and how did you reply the snooty fool calling all Nigerians fraudsters? You see,when we allow such little insults to go unchallenged,wrong perceptions becomes cloaked with subtle reality.Would you for instance tell a british teacher at the lekki british school that you are not comfortable with him around your child because the british are hugely perverted sexually with a marked notoriety for child molestation and therefore can`t be trusted with children? IF YOU DO NOT DECIDE WHO YOU ARE,SOMEONE ELSE WILL DECIDE IT FOR YOU... Posted by naijaninja| 09.11.2007 12:50

ronkemac  Villager

# 5 =naijaninja;2091818400>.....and how did you reply the snooty fool calling all Nigerians fraudsters? You see,when we allow such little insults to go unchallenged,wrong perceptions becomes cloaked with subtle reality.Would you for instance tell a british teacher at the lekki british school that you are not comfortable with him around your child because the british are hugely perverted sexually with a marked notoriety for child molestation and therefore can`t be trusted with children? IF YOU DO NOT DECIDE WHO YOU ARE,SOMEONE ELSE WILL DECIDE IT FOR YOU... Like you I take such incidents very seriously. I followed it up by making a complaint to a manager. Of course they denied that such a thing could have happened but it's obvious the guy was just careless in revealing the thinking behind the no credit card policy. Posted by ronkemac| 10.11.2007 15:20