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British Airways And The Rest Of Us Print E-mail
Written by Michael Egbejumi-David   
Monday, 19 May 2008

For a few years, I lived right opposite London City Airport.  It took me all of five minutes to walk from my house into the Airport.  Naturally, when I travelled and still travel, I would begin from and end my itinerary at that lovely cosy Airport.  It means every time I travel to Africa, I go via continental Europe.  But that is fine; even pleasurable.  Psychologically, I would ready myself for a long leisurely journey.

I have therefore come to be familiar with most major European cities especially, Amsterdam, Paris, Frankfurt, Lisbon, Rome and Milan.  On some occasions, I would plan my journey to stay over a night or two in some of those cities.   But most of the times I just have about a three hour wait to connect my flight.  I will wind my way through the airport at a relaxed pace and invariably end up in the Bar.  There I would leisurely put away a bottle or three while sampling some of the local delicacies.  I would meet and interact with other travellers – especially Nigerians and other Africans.  To this day, I still maintain some friendships that began in those airport bars.  I even started a little something-something with a very pretty lady from Kogi State I met in Amsterdam airport; but please don’t tell anyone!

For me, another benefit of travelling that way is that I would normally arrive Lagos in the early evening.  At that time, most of the airport touts have melted away.  Even the ‘wetin you carry’ people have run out of energy (or have full pockets!), they just wave you through without much hassle.  The journey into town is also devoid of the usual hold up as most people are already at home and the ‘pure water’ vendors and okada riders would have called it a day.  Most importantly, I get into our house without too much notice from friends and would be adventurers.  The neighbourhood wakes up in the morning to find me lolling about the place like a well fed colourful iguana.

I have only flown British Airways (BA) on a few occasions – especially to the Americas.  Thank God however, I have never had the displeasure of flying that airline to Nigeria - partly because of the reason I have stated in the opening paragraph, and partly because of what friends, family and colleagues tell me about their inhumane experiences with BA.  The stories would be familiar to most travellers by now, especially those that ply the Lagos – London route, so I will not repeat them here.  Unanimously, I heard how BA airport officials and flight crews treat Nigerians with utmost contempt and disdain.  I know of a colleague that hasn’t flown BA for sixteen years now simply because of the way a Caucasian flight attendant spoke to him when he asked for beverage.  He simply couldn’t square the treatment he got on that flight to previous ways he was treated when he had flown that airline to the Bahamas.  The bottom line is that BA officials and crew have zero regard for paying Nigerian travellers and Nigeria.

There have been complaints by Nigerians in the past of course.  BA had always responded that Nigerian travellers are difficult to manage as they carry more than they are entitled, don’t queue up nicely, talk loud, etc.  I find none of that acceptable or indeed tenable.  Air travel is a business; a lucrative one at that, not a child’s party.  If BA finds Nigerians and Nigerian travellers to be too rumbustious, too assertive and too lively for their capability why do they persist in flying the Lagos – London route?  Why don’t they try London – Iceland for example?  Is it by force?  Aha!  Profit.  The money is too good.  BA doesn’t mind the super profit they get off their second most lucrative route but doesn’t want to put in the hard work that comes with it.

Unfortunately, BA have been able to get away with this for so long because they know too well that Nigerian government and Civil Aviation Authority officials are very easily induced and corruption-prone.  If anything, our government officials act like agents of BA and other foreign multinationals.  I mean, look at what the GSM operators are doing with government officials including all our Legislators.  They are openly bribed with free call cards every month.  These firms then turn around and charge their Nigerian subscribers the highest tariffs on the planet.  Which compromised legislator is going to raise any objection?  Truth is BA has assiduously taken advantage of our government’s apathy to do as it pleases within Nigeria and with Nigerian travellers.  What BA wouldn’t dare to even contemplate doing in other places – say, India – it regularly metes out to its Nigerian costumers.  For instance, about £250 will get you from London to New York and back on BA at all times; but amazingly, the same BA charges about £850 from London to Lagos return during the summer and Christmas periods!  And London to New York is farther than London to Lagos!  This has been the case for years.

The Nigerian government has consistently let down its own citizens in a manner that suggests that is probably what the government understand its own role to be.  When the External Affairs Minister, Ojo Maduekwe talks about citizens’ diplomacy, God only knows what he is talking about.  Nigerian Embassies and Consulates the world over certainly don’t know anything about that.  Their officials are just collecting salaries for nothing and for occasionally irritating their fellow Nigerians abroad.   A government that truly understands its duties would not continue to allow BA continue to treat Nigerians the way it does.  It is times like this that one hankers for the goggled evil one, Abacha, to deal with BA in a decisive manner as he once did.

Because our government readily short-changes us, and wouldn’t protect our own interests, but will that of organisations like BA, a group of sufficiently concerned Nigerians under the umbrella of Respectnigerians and the indefatigable site Nigeria Village Square came together to challenge BA’s tyranny given its most recent episode of disrespecting Nigerians.  On one of it flights at London Heathrow Airport, it threw out 136 Nigerians because a few of them asked the flight crew why the police was called to arrest one passenger.  That passenger, Mr Ayo Omotade had asked a private firm overzealous employees to be gentler in their handling, and not to kill a screaming Nigerian they were suffocating in the back of the plane in the process of deporting him.  For that alone – the effrontery of challenging oyinbo - Mr Omotade was taken off the flight, handcuffed and made to sit on the tarmac for a long time.  He was later detained in a police cell for about nine hours and about £1,600 he was travelling with taken off him.  His luggage went missing for two weeks, and when it was eventually returned to him by BA, it was badly damaged.  Mr Omotade missed his brother’s wedding.  For his troubles, BA slapped a life ban on him.  That wasn’t all.  BA then LIED.  It put out a false statement that Mr Omotade and some other Nigerians physically and verbally assaulted some of their flight crew!  Now tell me, can BA try this if the passengers were White? 

RespectNigerians coalition issued BA an ultimatum to apologise to all passengers concerned and pay them appropriate compensation.  Instead, in a racist-like manner dripping with contempt, BA dispatched some junior Nigerian employees from its Nigerian office to go and respond to an invitation for explanation sent to it by the Nigerian government.  Yes.  The April 30 2008 deadline set by RespectNigerians came and went.  BA continued to act like a bully – not in London, but in Nigeria, our own country.  RespectNigerians had no choice but to call for a world-wide boycott of BA by Nigerians and others.  The boycott began on May 15 2008 and would remain until BA does the right thing.  There are planned protests in Lagos, Abuja, London, Dublin and other cities.  Enough is enough.  Because I am Black and my country does not have  a national carrier doesn’t make me any less human than the next person.

A few people have rightly pointed out that those leading this boycott effort should not forget to also focus attention on injustices and bad governance in Nigeria.  This is correct and I would echo this sentiment, and urge other Nigerians everywhere to please do something about the state of things in Nigeria.  But then, there are a few antagonists who insist that boycotting BA is a waste of time and mis-direction of priority.  They hold that Nigerians should set up their own national airline first before they can deem themselves having any right to complain about maltreatment by other airlines.  I disagree completely. Perhaps it a comprehension problem for those that hold this view.  Having our own national airline (and indeed fighting injustices at home and bad governance) should not be a serial event.  I find that kind of thinking defeatist, and laced with a bit of self-hatred.  I certainly would not wait around for a Nigerian Airways, or abolition of corruption in Nigeria, before I demand equal treatment for myself anywhere.  I will not abide inhumane, racist and degrading treatment because I am a Nigerian and we have a weak government.  One does not come before the other.  If we adopt that attitude, slavery would be thriving today.  A few ‘Uncle Toms’ that benefit from BA, directly or indirectly, would always object, of course.  There is no doubt that a perverse comfort can be found in selfish cowardice.  But that is their choice.  We leave them to their conscience.  We just hope that when oyinbo insults them, they don’t come back bleating to anyone.

Speaking of Nigerian Airways; my dad worked for that airline for many years until he was retired by the Murtala Mohammed regime in 1975.  I was introduced to the pleasures of flying as a very young lad, and in fact wanted to become a pilot but father, paradoxically, objected.  I would fly from Lagos to Benin en route my school in Warri every term.  One of my schoolmates did eventually become a pilot for Nigerian Airways and another became a flight attendant.  Those were the good old days, but I see nothing stopping the Nigerian government from resurrecting this national carrier.  Having Nigerian Airways back would serve as a very visible mark of national pride and achievement.  Concomitant with that; Nigerians are renowned travellers.  This would be an easy cash cow for the government.  Much of what foreign airlines and operators cream off the country would be ploughed right back to further strengthen our economy, employ masses of people and create other beneficial multiplier effect.

Alternatively, the government should partner Nigerian private airline operators like Bellview, ARIK, SLOK, etc in a joint public/private partnership.  The opportunities are endless.  The infrastructures are already in place and we’ve got about four international airports.  We are not exactly hurting for financial resources at the moment.  This government should unfold its hands, and get cracking on something.  There are certainly no shortages of manpower both in Nigeria and outside its borders.  At the very least, the government can provide the necessary incentives for these Nigerian private airlines to ply some of the more profitable and popular routes like Lagos–London, and Lagos–New York.  It is very demeaning and painful for a country like ours with a very large population and abundant human resources to be left at the mercy of foreign airlines with very little choice.  It is even more demeaning and more painful to see our government nodding and clapping away in their amen corner.

My friend just alerted me to the fact that BA rather than apologise for what it did to Nigerians on March 27 2008 on flight 075, has responded by massively reducing fares of the Lagos–London route for the Christmas period.  Is this not the height of insult?  Is this not insufferable contempt?  BA is telling us to our face, as IBB did many sad years ago, that it believes Nigerians have their prices and can be easily bought over.  What gratuitous arrogance!  Oh, how I really wish I am the Minister in charge of Aviation.  I’ll go out of my way to show this miserable lot that Black people are intelligent and will meet and match them every inch of the way.  What condescending belittling of a whole nation!  What smugness!  BA is calling our bluff and telling us that we are a people without principles and would sell out at the drop of a hat.

Do you see what oyinbo really think of us?  Can you see the indignity in their perception of us as a people?  Now, for the rest of us who (rightly) criticise our corrupt government officials and their lieutenants that do nothing for the country and their people but only chop; here is your personal integrity test as set for you by BA.  Let it be clear that you get into the same boat with the Iboris, Andy Ubas, Nnamanis, Alamieyeseighas, Saminu Turakis and Dariyes of this world if you fall for this highly insulting and patronising bribe being offered by BA.  BA is openly calling us bastards.  Where is the person who is eager to answer to that name with his or her money?

As for me, I’m no ‘Uncle Tom.’  For my family and I, flying British Airways is now a big no-no until that organisation does the right thing by Mr Ayo Omotade; does the right thing by the other 135 passengers that were thrown off flight 075; and start doing the right thing by Nigerians at large by according us proper respect and treating us decently and as equals.  Until then, THE BOYCOTT STANDS.

 

demdem@hotmail.co.uk

 

 

 

 

 




RobotRobot is offline 
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 # 1

Posted by Robot| 19.05.2008 15:02

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emjemj is offline 
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 # 2

Hmmmm.....demdem, nothing to add...the article is very clear, and of course when money talks, bull s.h.i.t walks(we have the right to take our business eslewhere...enough of them s.h.i.t.ing on us)......till BA apologises, they will remain on our ignore list...and of course have been a no fly/patronise airline for some of us....like u said, they've taken Nigerians for granted for too long(won fi wa run imu)....and about time we spit them out like bad kola.

Kudos to the respect nigerians coalition......i look forward to more things/issues being addressed anywaz.

Nice goings.:arrow:

Posted by emj| 20.05.2008 01:43

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employlawoneemploylawone is offline 
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 # 3


=Robot;4295044391>...Read the full article.



What a master class of an article, your fluency sprinkled with humour surely must elevate this article to one of the best I read in a while. You have written and spoken well and we hear you loudly and clearly.

With Much Regards,

Olu

Posted by employlawone| 20.05.2008 02:39

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truthsayer33truthsayer33 is offline 
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 # 4

The Native Americans had/have? the concept of 'blood brothers'.Sir, on the strength of this article,rest assured you have found a brother in me.

Posted by truthsayer33| 20.05.2008 04:51

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Olu AffairsOlu Affairs is offline 
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When i read erudite commentary like yours it it amazes me that if brilliant minds like your good self and many others read about on this site and similar forums abound in our great country Nigeria, why are we still one of the most backward nations in the world. How have we found ourselves in this imbroglio isn't the question anymore but rather how can we extricate ourselves from this quagmire.
The irony of this case thus far, is that, since the initial comment and directive from the most high President that a full investigation be conducted re the above, no one seems to know what our esteemed government is doing or intends to do to redress this flagrant violation of those on board the unfortunate flights and indeed all Nigerian human rights.

Posted by Olu Affairs| 20.05.2008 06:04

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AbujaboyAbujaboy is offline 
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 # 6

I think another airline is a great idea. However --

Having Nigerian Airways back would serve as a very visible mark of national pride and achievement. Concomitant with that; Nigerians are renowned travellers. This would be an easy cash cow for the government. Much of what foreign airlines and operators cream off the country would be ploughed right back to further strengthen our economy, employ masses of people and create other beneficial multiplier effect.

Ha ha! We all need a good laugh every day. You see, with either BA or Nigerians running a airline here, the profits will still end up in London banks, it's just a question of who is the depositor. :lol: :rolleyes: :cry:

Posted by Abujaboy| 20.05.2008 06:19

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SILOJESILOJE is offline 
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 # 7

What a balanced piece!

But it has not ceased to amaze me that in spite of the dust being raised by Omotade and thousands of Nigerians as well non-Nigerians over the incident in question, none of the other 135 or so passengers has as much as coughed in public about it, apart from the one that surfaced during the protest in Lagos recently.

I am aware that the Nigerian Civil Aviation Authority (NCAA) has been calling on the other passengers who were humiliated out of that flight to come forward to give some required information. I do not know how many of them have responded to that call, but I still heard it on radio this morning. I honestly hope they do not think, like a few here, that they deserved the inhuman treatment meted out to them by the British Airways.

Wherever those passengers are, I think they should stand up to be counted. And now is the time. Our country will be the better for it if we all learn how not to swallow any stuff from our leaders or anybody, without fighting back.

Posted by SILOJE| 20.05.2008 07:38

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ObugiObugi is offline 
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 # 8

Mr. Egbejumi-David,

I was plowing through your article, doing quite nicely till I saw this:


Speaking of Nigerian Airways; my dad worked for that airline for many years until he was retired by the Murtala Mohammed regime in 1975. I was introduced to the pleasures of flying as a very young lad, and in fact wanted to become a Pilot but father, paradoxically, objected. I would fly from Lagos to Benin en route my school in Warri every term. One of my schoolmates did eventually become a Pilot for Nigerian Airways and another became a flight attendant. Those were the good old days but I see nothing stopping the Nigerian government from resurrecting this national carrier. Having Nigerian Airways back would serve as a very visible mark of national pride and achievement. Concomitant with that; Nigerians are renowned travellers. This would be an easy cash cow for the government. Much of what foreign airlines and operators cream off the country would be ploughed right back to further strengthen our economy, employ masses of people and create other beneficial multiplier effect.

Alternatively, the government should partner Nigerian private airline operators like Bellview, ARIK, SLOK, etc in a joint public/private partnership. The opportunities are endless. The infrastructures are already in place and we’ve got about four international Airports. We are not exactly hurting for financial resources at the moment. This government should unfold its hands and get cracking on something. There are certainly no shortages of manpower both in Nigeria and outside its borders. At the very least, the government can provide the necessary incentives for these Nigerian private airlines to ply some of the more profitable and popular routes like Lagos–London, and Lagos–New York. It is very demeaning and painful for a country like ours with a very large population and abundant human resources to be left at the mercy of foreign airlines with very little choice. It is even more demeaning and painful to see our government nodding and clapping in their amen corner.



Govt should have no ownership or stake in running any airline, beyond efficient regulation. Even airports could be private, but if they must be govt owned, they should be owned by the State govts to induce competition.

Anyone advocating govt ownership or partnership in an airline in a country like Nigeria doesn't wish the people well. I can't believe people still think like this after what we have experienced before and after the current economic reform process.

The truth is that Nigeria doesn't have enough internal cohesion or common identity to manage anything through public ownership. The less we have of it the better.

You know what they call it when you do the same thing over and over and expect a different outcome? :eek:

!!! Get Yours !!!

Obugi

Posted by Obugi| 20.05.2008 09:54

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salfordsalford is offline 
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=Obugi;4295044633>Mr. Egbejumi-David,


Govt should have no ownership or stake in running any airline, beyond efficient regulation. The truth is that Nigeria doesn't have enough internal cohesion or common identity to manage anything through public ownership. The less we have of it the better.

Obugi



Egbejumi in a clear and brilliant fashion has addressed a real problem that affects Nigerians and their unequal relationship with foreign entities. He and others have stood firm on asking for respect from BA. I admire their ability to remain dogged on this BA debacle. Often times, Nigerians start a project but are not willing to see it through. You only need to look at our landscape and count the number of abandoned projects, both physical and service.

I hope that the many thousands who signed the petition will go beyond that and continue to fight for this just cause.

Finally, Obugi makes a brilliant observation. The Nigerian government should not put it's sticky fingers on running a national airline. They have done it before and failed woefully. The calibre of brilliant men (women too :) on NVS and within Nigeria itself can get an airline up and running if they chose to.

Posted by salford| 20.05.2008 10:24

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OlamideOlamide is offline 
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 # 10

I have travelled with stinking (and I mean stinking) Chinese and Indians on Emirates Airline from various airports to and from Dubai and they have never been harrassed by any staff of the airline. These people (Chinese and Indians) are also very loud, carry excess baggage and will go to the toilet every 3 minutes for the duration of the flight and pocket bottles of wine and also package left-over food but no airline dare molest them because the plane will be grounded immediately it lands in India or China and the crew will be jailed, regardless of where it came from. BA does that to us Nigerians because they know they can get away with it and with the defeatist attitude of fellow Nigerians coupled with our cowardice, they (BA) are set to get away with this outrage because some of those disgraced on that flight are afraid that their names will be given to the British Police to victimize them on return to Britain. If you are deported back home for fighting for your right, so be it. Hold your head high and know that you struck a blow for dignified treatment of fellow Nigerians.

I am in support of having a national carrier but not one managed by the government as noted by various contributors. I will like to recommend the "Emirates model" which involves having a national airline managed by experts as a profit making venture. The government of United Arab Emirates does not subsidize or manage Emirates in any way but created the enabling environment that has seen Emirates become one of the top 5 airlines in the world today and making billions of dollars yearly in profits. Emirates has just spent half a bilion US dollars to build its own 21st Century private terminal in Dubai that will be opened for official business by the end of June 2008 while we are talking of Nigeria Airways.
By the way, Emirates was established in 1984 when Nigeria Airways was already flying to European and American destinations including Rio de Janeiro. Today, Nigeria Airways is no more while the Managing Director of Emirates can take his phone and order 30 Boeing 787 planes without putting down a single cent. The Emirates brand is strong enough to guarantee that the money would be paid and that is one of the shame of this great country called Nigeria.
You need to pass through some airports to feel like leading a rebel army to overthrow the purposeless leadership we have in the country. They even have free internet service and the airport is wireless in Khartoum, Sudan (That was a country that had a civil war for 23 years which ended in 2005) but come to Lagos and Murtala Airport, the conveyor belt will not be working, the AC will be dead and the airport look sometimes like it has not been renovated since Lord Lugard departed for England.

In one of my posts on the same BA issue, I noted some of the reasons why these organizations, foreign and local take us for granted. One of the reasons I mentioned was the fact that our public officials have been compromised and I mentioned the issue of free credit for government officials which are paid for eventually by the poor masses. Thanks for agreeing with this viewpoint. The same applied to the airlines. They give 'complimentary tickets' to top government officials, thereby sealing their mouths or their abilities to enforce the relevant regulatory laws and guidelines.
I am an ardent supporter of the boycott of BA and have even enlisted some non-Nigerian friends and colleagues to join the boycott but the main question here is; WHAT IS ULTIMATELY GOING TO BE THE ACTION THAT THE GOVERNMENT WILL TAKE?

Posted by Olamide| 20.05.2008 15:04

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