20

May

2008

Bad Attitude Of British Airways-The Orange Prize Winner Chimamanda Adichie's BA Experience PDF Print E-mail
By Ahaoma Kanu

Forwarded by Ahaoma Kanu
 


Buildings fall down, pensions aren't paid, politicians are murdered, riots are in the air ... and yet I love Nigeria

Chimamanda Ngozi Adichie

Tuesday August 8, 2006

The Guardian

The signboard near the international airport in Lagos reads "Welcome to Nigeria, the Happiest Country in the World". I drive past it often during the first few days after my return from the US because I am waiting for my luggage; British Airways doesn't know where it is. I borrow clothes from my sister and see how fatly complacent BA is. I can't help thinking that it doesn't make an effort at customer service because it is certain that Nigerians will continue to patronise them. Our Big Men and Big Women - the ones who say a plane is "full" because first and business are sold out - are particular about British Airways. A colonial hang-up, no doubt, the word "British" must make it something to covet. My luggage arrives after two whole days. As I am driven away from the airport, I swear I will never fly with British Airways again. I will stick to Virgin: its staff are more civil to economy passengers and the food is better.

The long airport road is bordered by an untidy tangle of grass and shrubs and, further down still, by dusty buildings that look exhausted, as if about to collapse. One just might. In the past few years, at least 20 buildings have collapsed in cities all over Nigeria.

Another one does this two days later in Lagos. I see the ruins on television, a whole house reduced to a near-flat pile of broken things. I have just finished a novel about the Nigeria-Biafra war and often imagine buildings collapsing under the weight of bombs. Now, it is the bombs of inefficiency and indifference that destroy buildings. I read about the shoddily constructed four-storey structure, and the people settling down for evening meals when they were squashed by cement. Neighbours hacked at the rubble with axes. People trapped in the rubble made phone calls to family asking for help. First, their phone batteries died. And then they died. Rescue workers came 12 hours after the collapse and, in a twist that would have been hilarious if it were not so heartbreaking, they reportedly took a break at night to sleep and returned in the morning. As usual, a construction company named Julius Berger was called in to help.

Reading about this in the paper, looking at the photos of people crowded around the collapsed building, makes me angry. It reminds me of the plane crash that killed my close friend Okoloma Maduewesi last December, and how it was reported that the fire trucks at the Port Harcourt international airport had no water. What does it take to have a national emergency agency with equipment in every state capital? Why should a country resort to calling a private company for help at every emergency?

I think of more questions days later as my parents and I are driven to our ancestral home town, Abba. Elections are only months away. Political posters are everywhere: pasted on signboards, wrapped around tree trunks, emblazoned on huge boards. Men - and a few women - running for president, for governor, for senate, for house of reps. The presidential posters are the biggest. A large one on the express road has a photo of General Babangida, the former dictator who annulled a presidential election, above the caption "I Believe in the Unity of Nigeria". I point it out to my father and laugh. My father is looking at a lorry ahead of us, packed full of placid cattle. Look, my father says with a chuckle, the cows are tied together with a rope. No wonder they are so well behaved. He finds pleasure in the tiny things in life.

The road is full of huge potholes and I get a little jumpy, and wonder what it takes to fill them up. This is why religion is a thriving business: people travel from a town to another without a mishap and it becomes a miracle, a testimony in church, another reason to give money to the pastor.

We stop to buy a newspaper. The major headline is of another man who has been arrested by the anti-corruption body, EFCC. We wonder what he has done to offend the president; everybody knows the EFCC investigates people with who, as we say, the president has a quarrel.

On the back page, there is the fiery face of the leader of the Nigerian Labour Congress, a man I much admire, who quaintly calls himself "comrade". The federal government has decided to sack 33,000 workers, a "right-sizing" they say, rather than a downsizing. There is a resigned bitterness in my parents' tone when we talk about this. They are retired university staff, both owed years of pensions. Now they are paid 60% of their pensions each month. Last month, they went for a verification exercise, where poor and unpaid pensioners were made to travel to Enugu and stand in the sun for hours to be counted, to prove that they were not "ghost" pensioners. Two men died after that. One was a lecturer, the other was an electrician at the university who had often done the electrical work in our house. Yet as our car swerves to avoid the potholes on the road, I think how I love being home. I love this flawed place. I love that this is where my belonging is least contested; this is where I care the deepest.

I travel back to Lagos because I have to renew my visa at the American Embassy. I notice with some surprise that the staff show a level of civility. They no longer shout insults at people. I watch the lines of applicants, people knotted up with anxiety, clutching sweaty envelopes full of documents. I eavesdrop on some of the visa interviews. When the American voice says, "I'm sorry, you don't qualify for a visa," a woman's shoulders slump; when a man is told, "Your visa will be ready in two days," he bursts out and says, "God bless you!" Later, my sister asks when I am going to apply for American residency; this visa business has to stop. I hesitate. She looks at me and says I can't live permanently in Nigeria. Can't I see how difficult it is? I do see and yet I don't want to live permanently outside Nigeria. I wonder if the reason I feel this way is because I have options, because I can leave.

As I begin to write this, a candidate for Lagos State governor, Funsho Williams, is murdered at home. Our electoral process is heating up. There is talk of rioting. I am staying in my sister's house. There is no power, as usual, and the drone of the neighbour's generators gives me a headache. It is so horribly noisy that when, finally, the power comes back for a while and the generators are turned off, I am amazed that this kind of silence is possible and grateful for this incandescent stillness.




Your Comments

Please make The Square an enjoyable experience for everyone by refraining from gratuitous ad-hominem contributions, defamatory comments and off-topic posting. Such posts will be removed.

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RobotRobot is offline

 # 1 | 21.05.2008 06:12

Buildings fall down, pensions aren't
paid, politicians are murdered, riots are in the ai...Read the full article.

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OlamideOlamide is offline

 # 2 | 21.05.2008 06:53

Thanks a lot for joining this noble campaign to make British Airways respect Nigerians. If respectable Nigerians all join hands in the campaign, I am sure BA will be brought to its knees at least in Nigeria. Our so-called leaders are compromised and scared of opening the Pandora's box by expressing an opinion on this outrage but we shall overcome.

I wonder why we take these insults from these embassies because of visa. We don't have to go abroad. If most Nigerians who are abroad make a third of the efforts they are making to survive in Europe and US in Nigeria, we would have moved far ahead by now. I am also guilty because I am working outside Nigeria (in Africa) but funnily enough, anytime I return home on vacation, my people also ask me why I am not holidaying in London or New York because, according to them, my employers could arrange a visa for me with the snap of the fingers and I don't have to go through what other Nigerians experience to obtain visas. I always tell them that the only I place I hold dear to my heart is Nigeria and spending my hard-earned money in Nigeria on Nigerians gives me more pleasure and satisfactin that I am helping out in my own little way. For example, I still buy my adire, kampala, ankara, brocade materials etc from the local traders in Abeokuta and use the same tailor (He calls himself a 'designer') I have been using now for the past 12 years or so. My patronage and patronage of others like me ensures he is able to stay in Nigeria and not contemplate crossing the Sahara desert to go and hustle in Europe.

Most Nigerians are self-haters and will do anything to be regarded as being 'civilized' whatever that means. I admire your courage to speak out on this and kudos to you. By the way, I read "Half of a yellow sun'' and enjoyed it. You have a future and please hold on to it.

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19 guy19 guy is offline

 # 3 | 21.05.2008 08:13


=Olamide;4295044896>

I wonder why we take these insults from these embassies because of visa. .




And I wonder why there's a deafening silence emanating from our Respect Nigerians Coalition in the aftermath of Nigerians getting burned to death on South African streets. :confused1 :confused1

But that's just me you see. I have issues with selective outrage.

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emjemj is offline

 # 4 | 21.05.2008 08:56

Thanks Kanu for re-posting this old article and a reminder of how we've for long been taken for granted and how we need to look inwards even as we try to make others respect us.

That which Respect Nigerians Coalition has started might look small to some, but huge in our eyes. LiKe some will say and i agree, we don't need to wait for govt to fight our battles, the change and victory we crave is in our hands....get up and do something instead of whining......u don't have to be a big man or be famous before u are heard...dare to be different and join hands with people of like mind...nuff said:arrow:

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FoxCatcherFoxCatcher is offline

 # 5 | 21.05.2008 09:25

Dear Chimamanda,

Thanks for your write up. How I wish more of our prominent nationals would follow your example and speak up. I'm sure you're not the first to experience BA's snobbishness and sloppy baggage services.

In 1990, A friend's father missed his convocation ceremony because BA 'misplaced' his baggage. He had to travel between Ife and Lagos more than three time before he could recover all his luggage. There was no apology or talk less of compensation for screwing up the old man's travel plans. He had not seen his son for more than 12 years and meant to surprise him by showing up at the confab. There are several other examples I could mention.

Let's leave our 'big men' alone. History has never shown them on the side of their kith and kin until their interests are in jeopardy. Even when they join the bandwagon, its always after foot soldiers have almost carried the day.

I have no bones to pick with Brits as a people (some of my best friends in life are Brits), but reserve the right to resist pride and arrogance whether from Nigerians, Arabs, American or British or bebe lo....

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19 guy19 guy is offline

 # 6 | 21.05.2008 09:32

What the RNC started never looked “small” to me. It looked and continues at best to look misguided. You have to admit their silence on this matter is kind of telling. If it had been white South Africans roasting your people there’d be outrage here. Contrast the outrage and forum activity that followed that initial BA thread with what obtains today on NVS only a couple of days after the SA news broke.

You see, this probably is the reason we as a people are not taken nearly as seriously as we’d like.

Our priorities are a joke in the manner which we have them ordered. This is why BA is unwilling to bow to your demands and why they’ve chosen a reduction of air fares as a way to counter this “protest”. They know people are certain to bite.

Again I’d ask- is disembarking a Lagos-bound plane worse than burning Nigerians alive?

Emj, I believe you hold the same views as I do; you’re just more diplomatic about it. Nothing wrong with that I guess.

These guys have to understand that with a high profile comes criticism (both constructive and destructive, mine is the former- I hope). I’m pretty certain the ANC in its early days had its fair share of critics, even from within, yet look what it’s achieved.

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emjemj is offline

 # 7 | 21.05.2008 09:51


=19 guy;4295044936>What the RNC started never looked “small” to me. It looked and continues at best to look misguided. You have to admit their silence on this matter is kind of telling. If it had been white South Africans roasting your people there’d be outrage here. Contrast the outrage and forum activity that followed that initial BA thread with what obtains today on NVS only a couple of days after the SA news broke.

You see, this probably is the reason we as a people are not taken nearly as seriously as we’d like.

Our priorities are a joke in the manner which we have them ordered. This is why BA is unwilling to bow to your demands and why they’ve chosen a reduction of air fares as a way to counter this “protest”. They know people are certain to bite.

Again I’d ask- is disembarking a Lagos-bound plane worse than burning Nigerians alive?

Emj, I believe you hold the same views as I do; you’re just more diplomatic about it. Nothing wrong with that I guess.

These guys have to understand that with a high profile comes criticism (both constructive and destructive, mine is the former- I hope). I’m pretty certain the ANC in its early days had its fair share of critics, even from within, yet look what it’s achieved.



Without Prejudice!!!!

Hmmm.....Ogbeni 19guy......check my profile...you will see that i stated there that am a diplomat without borders, meaning that am a roving ambassador.

Anywaz, me think that we should form a section for Sub-Groups....meaning, if u agree with me in respect of an issue....we shld align together to tackle it....work with those on ground in Nigeria to meet our goal....identify the revelant authorities and any law-maker if the issue calls for it.

So if you will kindly start a thread in the Main Square or lounge...i will join you there....lets take it from there.

Will be checking in as time permits....am on the move, but will follow the trend of thought...lets get the ball rolling......ok:arrow:


PS>>>>>just for the memory upgrade of all, a lot of work gets done behind the scene in respect of most action being taken here...not everything is aired for security/privacy reasons.
NVS is a market place of ideas...you market /sell whatever ideas u have in a timely and orderly fashion...and of course we all look b4 we leap this days.
Yes there is so much outrage against the way Nigerians are treated....the fact that no group of persons have started making noise about the SA riots/deaths does not mean that we've all resigned to fate...when it rains in some areas this days, it affects all, just as when i sneeze, someone close by is likely to inhale some of what i exhaled......meaning that a lot of Networking is going on....and one can only network with serious minded people.

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udokaamahudokaamah is offline

 # 8 | 21.05.2008 09:53

Poetic commentary on Nigeria. But the article had nothing to do with BA. Or was the writer suggesting BA is responsible for the collapse of buildings in Nigeria and for the default in the payment of workers pensions and of political murders?

As a matter of practical reality BA will operate the skies of Nigeria. Economic reality trumps national bravado.

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19 guy19 guy is offline

 # 9 | 21.05.2008 10:32

Madam emj,

I’m actually more interested in our re-orientation. The way we Nigerians think is our biggest stumbling block and until we successfully can change that no initiative would get past its first day.

For one thing we are totally desensitised to the sufferings and death of our people when the problem occurs at or close to home (witness the muted reaction to the SA issue- a burning issue to me in both senses of the word). I hate to bring this up as I actually quite like the guy but one of the main drivers of the BA protest in London doesn’t think it matters that he was treated worse, only last October, by mobile police officers in Nigeria than Ayodeji Omotade (by British police officers) whose cause he champions. That to me is worrying.

The NVS is a microcosm of Nigeria as far as I’m concerned. I know a number of us like to think living in the West has left us sophisticated but going by the way we talk to each other- especially when the other person holds a different position, that sophistication is certainly not apparent. Same goes for us seeking out easy targets (and BA is certainly that) and patting ourselves on our backs for bravery.

The same also goes for not giving a damn about the downtrodden, I posted a video that saw okada riders being publicly beaten up and humiliated by soldiers and it merely elicited response. There certainly was no outrage.

These are traits that have led Nigeria to where we have it and they are just as present on Nigeria Village Square. Connect the dots. Hell we even have our own version of amala-politics on here; most the guys that were at the London meet- where amala no doubt was served- now back each other up on every discussion here. Sometimes they go so far as to gang up on certain forum members.

So if you have any idea how we can change the way people think, re-sensitise them to human suffering in Nigeria and actually make them realise going after BA isn’t at all brave, then I’m all ears sister. If that is your next initiative, I full ground remain.

Although I’m mindful not to offend or abuse people, I would never write here to please. The truth is the only thing that matters.

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emjemj is offline

 # 10 | 21.05.2008 11:27


=19 guy;4295044968>Madam emj,

I’m actually more interested in our re-orientation. The way we Nigerians think is our biggest stumbling block and until we successfully can change that no initiative would get past its first day.

For one thing we are totally desensitised to the sufferings and death of our people when the problem occurs at or close to home (witness the muted reaction to the SA issue- a burning issue to me in both senses of the word). I hate to bring this up as I actually quite like the guy but one of the main drivers of the BA protest in London doesn’t think it matters that he was treated worse, only last October, by mobile police officers in Nigeria than Ayodeji Omotade (by British police officers) whose cause he champions. That to me is worrying.

The NVS is a microcosm of Nigeria as far as I’m concerned. I know a number of us like to think living in the West has left us sophisticated but going by the way we talk to each other- especially when the other person holds a different position, that sophistication is certainly not apparent. Same goes for us seeking out easy targets (and BA is certainly that) and patting ourselves on our backs for bravery.

The same also goes for not giving a damn about the downtrodden, I posted a video that saw okada riders being publicly beaten up and humiliated by soldiers and it merely elicited response. There certainly was no outrage.

These are traits that have led Nigeria to where we have it and they are just as present on Nigeria Village Square. Connect the dots. Hell we even have our own version of amala-politics on here; most the guys that were at the London meet- where amala no doubt was served- now back each other up on every discussion here. Sometimes they go so far as to gang up on certain forum members.

So if you have any idea how we can change the way people think, re-sensitise them to human suffering in Nigeria and actually make them realise going after BA isn’t at all brave, then I’m all ears sister. If that is your next initiative, I full ground remain.

Although I’m mindful not to offend or abuse people, I would never write here to please. The truth is the only thing that matters.



Eherm, 1st off never call me Madam...am a Lady or better still call me countess.
Re-orientation starts from u and i, how do i reason/think....how do i see/read others.
Do away with suspicion...which of course is mutual.

You cannot be daily antagonising me and expect me to see reason.
You made mention of Amala Politics...and do i perceive a sorta resentment against the London group....what does amala politics mean...i hope that u are not...watereva.
The london group gave a position paper after their meet-up...and part of it is the collaboration u are now seeing.....part of the reason why people decided to meet up was to put a face to the handle and to better understand each other.....we use to all behave like kids/teenagers on this board till we got closer....now we have much more respect and understanding for each other.

The BA tingy is not a karimi tingy, and is even beyond what happened to Ayo...it's about the sorta respect Nigerians deserve worldwide.....BA protest was/is just a launch pad to greater things God willing.
For your memory upgrade am privy to what most members have been doing even before they joined this forum.......you also have some who have on their own taken issues that affect their constituency up back home....i won't mention names...but they know themselves and those of us in the know admire thier audacity/sagacity.


Do something....or better still start networking.....abi....NVS has given u a platform....u can decide to be active or inactive.....don't expect everyone to become an activist...and please do no ask too much of the initiators of this forum either. You can spring-forth or form urs.....or better still, get yours.

PS>>>>please quit whining...cheerios my braza

BTW, i just stopped to eat a plate of very Hot Amala and Gbegiri with Orishirishi begging me for mercy, washed down with early momo water.....hic, hic, hic,........:)
 

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